When you buy a Gomammut Roof Top Tent we want you to have an excellent experience purchasing, installing and using your rooftop tent.
Gomammut Tents warrants that the products are free from defects, quality tested and guaranteed against defects in materials and workmanship.
The life of the product is determined from the date of purchase until such time as the product is no longer serviceable due to normal wear and tear.
1 YEAR WARRANTY
We provide a one year warranty to the original purchaser against manufacturer defects covering workmanship, parts and materials which fail under normal use.
1 year from the date of purchase, gomammut will replace or repair your tent. The Customer will have to pay the shipping cost.
Our Limited one year warranty applies to all tent components including base, aluminum poles, ladder, fabric and seams.
Our warranty does not cover all issues, such as the ones below:
● Uv damage; ultraviolet damage to fabric, paint or exhausted zippers
● Normal wear and tear, cosmetic blemishes occurring as a result of use ( vinyl window discoloration, modifications, scratches/dents on the rooftop tent top, etc)
● Damage caused by the customer ( misuse, accident, abuse alteration, Storm damage, animal attack or improper care )
We will however work with you to get replacement parts and help with repair whenever possible.
This warranty applies only for customers who purchase directly from gomammut or an Authorized dealer and does not cover a second hand purchase.
What gomammut team will do
Once we have inspected, we find a product failed due to a manufacturing or material defect, we will repair or replace the product, with no charge.
Customer would have to cover the shipping cost.
We required that products accepted for any repair be properly cleaned according to our recommended care instructions.
We will do our best to solve the problem as soon as possible.
How to obtain warranty service
Shipments without return authorization cannot be accepted.